Ambulance UK

A day shift takes an unexpected turn for West Midlands Ambulance Service paramedics, Nat & Nat, when a 999 call about an unconscious patient suddenly becomes very personal.

New Year's Eve is the busiest shift of the year for West Midlands Ambulance Service. Extra staff are brought in to care for those in need but the night doesn't go as planned.

West MidlandsAmbulance Service sends its crews across a region that covers more than 5,000 square miles, caring for 5.6 million people. This episode focuses on a night and a day shift in the counties to the west of Birmingham that include the towns and villages of the Welsh borders.

A day shift with paramedic crews from West Midlands Ambulance Service brings a spike in mental health cases. Justin and Dawn attend an emergency call out that comes from a tweet.

A specialist paramedic crew is sent to a shooting and a machete attack, but on this shift apparently lower priority jobs prove just as troubling and more time consuming.

It's the last Saturday night before Christmas and it was always going to be a busy night for the service, with Controller Sui having to prioritise stabbing victims and reports of drowning over patients like Betty, whose daughter says she's fine but needs help getting her up having fallen to the floor.

West Midlands Ambulance Service must manage problems of the winter NHS crisis that has left patients queuing in the corridors ofRoyal Stoke Hospital.

The crews pay a heavy emotional toll after attending troubling cases of addiction and attempted suicide.